Frequently Asked Questions

You can easily search for a vacation home on the homepage by entering your desired arrival and departure dates and the number of people. Then click on “Search” and you will see all available vacation homes. Click on the property you want to reserve and then on “Book.” You will then go through the booking process and easily book your vacation home.
Are you having trouble figuring it out? No problem! We are happy to assist you during your booking process.
Click here to contact us via email, phone, or WhatsApp.

Immediate availability is not guaranteed for all accommodations. Holiday Rentals Curaçao has a number of exclusive vacation accommodations that are only rented through us (HRC exclusive); for these, we have a complete overview of the calendar and availability.

For other accommodations, we will contact the owner directly to verify availability. It is possible that a booking has just been made before you, meaning that the property is no longer available. In that case, we will be happy to search for available alternatives that are comparable to your chosen accommodation.

The main booker must be at least 18 years old at the time of booking. The main booker is responsible and liable for all fellow travelers and also for the vacation rental during the stay.

If you have not yet made the deposit, your reservation is not yet final. Once the first deposit has been made, the cancellation conditions apply. .

You can find our car rental terms and conditions read online. If you have any questions about this, please feel free to contact us at any time. .

The maximum number of people allowed in a vacation home is listed on our website (on the accommodation details pages). Children and babies are also included in this number. In some cases, an extra (children's) bed can be added. We can always check this for you. If some people are not staying for the entire period, but a few nights less, please let us know. We will calculate any additional charges based on the actual number of nights they stay. If in doubt, please contact us, we are happy to help.

There are adapted accommodations. We have an overview of all wheelchair-friendly vacation homes. . If you are unsure, please provide us with as much detail as possible about the requirements the vacation home must meet. We can then work with you to find the most suitable vacation home.

There are vacation homes available where pets are allowed (upon request). View the vacation homes where pets are allowed. .

Taking out travel/cancellation insurance is always a wise decision! Unfortunately, things can always happen before departure that suddenly prevent you from going on vacation. We always recommend taking out insurance with worldwide coverage. By taking out cancellation insurance, you will be reimbursed (within the terms and conditions) for the cancellation costs if the vacation cannot go ahead due to a serious impediment. Examples include an accident, illness, or the death of a family member. We will send you the information you need to submit the cancellation invoice to your insurance company by email.

Your reservation is final after we have sent you an email confirming that we have received the first payment of 40% or the full payment.

You can easily pay by bank transfer (Ideal), credit card (Visa/Mastercard), or PayPal.

After making your reservation, we apply a cooling-off period of 3 working days, after which We will receive a deposit of 40% of the total rental price (unless you cancel your reservation free of charge). Seven weeks before arrival, we will send you a message to pay the remaining 60%. This must be paid no later than 6 weeks before arrival.

If you have not received confirmation, please check your spam box. Alternatively, you can always contact us via our
contact form.

• The manager of the vacation home is your first point of contact on the island. The manager's details are stated on the invoice and can also be found in the full payment confirmation email. The manager expects to receive a phone call from you as soon as you depart from Hato. At that point, the manager will also leave for the property to check you in and hand over the keys. You can also contact them with any questions and/or comments during your stay.

• If you experience any problems or undesirable situations of any kind, you can always contact Holiday Rentals Curacao. Click here to get in touch with us via email, telephone, or WhatsApp.

We do everything we can to make every vacation run as smoothly as possible and select our vacation homes with the utmost care. Even if your vacation does not go according to plan, you can count on us. Always report any dissatisfaction to the manager first to give them the opportunity to resolve the issue. If you are not satisfied with the solution, please contact us. by email/WhatsApp or telephone.

Through our survey you can leave your review. Always report a comment and/or complaint first on the spot, usually any problem can be solved quickly. If you are not satisfied with the solution please contact us. We always do our best to find a solution. Do not feel encumbered to do this during your vacation! Afterwards we may not be able to provide an appropriate solution.

Forgotten something? The best thing to do is to first contact the caretaker on site so that he can check whether what you are missing is actually still in the vacation home. If so, you can jointly see how the items can be returned to you.

You will receive your deposit back within 7 working days.

As soon as we have received the check-out forms from the manager, we will refund the (remaining) deposit. It is possible that, due to damage or excessive consumption of water and/or electricity, for example, no deposit will be refunded. In such situations, the manager and/or Holiday Rentals Curacao will always be contacted first.

On the website, you can find the form “quote request car.” fill in. We will then send you a no-obligation quote. Once you have confirmed this quote, we will make the booking for you.

View our reservation and booking conditions here.

The minimum age is 21 to rent a car.

Yes you can! You can rent a high chair and/or booster seat for €2.50 per day.

The official delivery time of the rental car is delivery from 15:00 and the return time is 12:00. If possible, other times are possible by agreement.

The rental cars are WA insured with a €350 deductible.

In case of a breakdown on the road, we are a member of 24/7 roadside assistance. They can help you with, for example, changing a tire or a flat battery. In case of an accident, the Roadservice should be called. They record the damages, this is necessary for the insurance. If you do not succeed, you can reach us at all times at +5999-5132267 or +5999-5207981 (available 24/7). In all our rental cars we have the information you might need.

In most cases, it is possible to list your property online.. You can register your property with us via our contactformulier. We will then contact you and provide you with further information about our working method by email. We will then make an appointment to view your property to check whether it fits within our range and meets our requirements. If this is the case, we will proceed to place the property on the website.